Shipping & Returns

Thank you for ordering from Soul Mates Soy Candles.

Your order will ship out within 3-7 business days via Canada Post Expedited Parcel. To keep the ever rising shipping costs down, we have entered into a contract with “Canada Post” and therefore will only ship via Expedited parcel. This enable us to keep shipping affordable to our customers. If Canada post is not available, we will use UPS, FEDEX or CANPAR.

Should there be breakage while shipping, please log a customer service complaint with the shipper.

Prior to ordering a large quantity, please ensure you order a small quantity to test prior to ordering  a larger quantity. 

  1. All returns must be authorized with Soul Mates. Returns without authorization will be refused and returned at the customer’s expense. Customers are responsible for return freight. If a return is authorized, the return must be received by us within 30 days of authorization.
  2. Returns/discrepancies must be reported within 5 business days of being received.
  3. Please ensure you order a small quantity to test prior to submitting a larger order.
  4. There are NO returns on our Soy Candles due to scent preference.