Shipping & Returns

Thank you for ordering from Soul Mates Soy Candles.

Your order will ship out within 3-7 business days via Canada Post Expedited Parcel.  To keep the ever rising shipping costs down, we have entered into a contract with “Canada Post” and therefore will only ship via Expedited parcel. This enable us to keep shipping affordable to our customers.

Should there be breakage while shipping, please log a customer service commitment with Canada post.

Prior to ordering a large quantity, please ensure you order a small quantity to test prior to ordering  a larger quantity. 

  1. All returns must be authorized with Soul Mates. Returns without authorization will be refused and returned at the customer’s expense. Customers are responsible for return freight. If a return is authorized, the return must be received by us within 30 days of authorization.
  2. Returns/discrepancies must be reported within 5 business days of being received.
  3. Please ensure you order a small quantity to test prior to submitting a larger order.
  4. There are NO returns on our Soy Candles due to scent preference.